Customer service staff were handling around 3,000 tenant calls per week and needed faster access to reliable internal knowledge.

An AI assistant uses RAG, semantic search, LLMs, source citations, and workflow automation to retrieve internal knowledge, answer agent questions, and support call transcription and categorization. The assistant gives customer-service staff sourced answers from the knowledge base in seconds, while call data can later be analyzed to improve processes and identify recurring tenant issues.

• 3,000/weekCalls supported by faster knowledge access
• SecondsTime to retrieve answers
• Responses linked to source articles for verification
• Call transcription and categorization added for insight generation