The problem
Customer service teams needed to respond to a high volume of inquiries while maintaining consistent answers and reasonable handling times.
The solution
An AI assistant uses RAG, enterprise search, LLM-generated answer support, and workflow automation to help agents retrieve relevant information and respond faster. The assistant does not fully replace the support agent; it gives them suggested answers grounded in company knowledge, helping improve speed and consistency while keeping humans in the customer conversation.
Key results
- 22% lessInquiry handling time
- Faster customer-service responses
- More consistent access to support knowledge