Bank employees spent significant time on repetitive processes involving internal systems, data entry, checks, and regulated operational steps. The work was predictable but still required human control.

An attended workflow automation setup uses RPA bots, process orchestration, validation rules, and system integration from the employee workstation. Bots assist staff with recurring tasks and system interactions, while employees remain in control of regulated processes and exceptions.

• 553,000 hrsAggregated processing time saved
• 29,000 hrs/yearSaved by attended processes
• Recurring banking operations completed faster with less manual effort

Benchmarks are based on the original deployment; outcomes vary by process volume, complexity, and implementation scope. Similar workflow patterns can apply to businesses of different sizes.