The problem
The company needed to monitor process quality across more than 150 branches, but manual meeting audits were slow, costly, and limited in scale.
The solution
An AI agent uses speech-to-text, LLM analysis, workflow automation, and predefined audit criteria to transcribe meeting recordings, identify key discussion points, score compliance, and generate audit reports for managers. The system turns branch meetings into structured audit outputs, allowing central operations teams to review far more locations without manually listening to recordings.
Key results
- 96% lessMonthly audit operating costs
- 150/hourMeetings analyzed
- 650% moreReview capacity
- 1,600 hrsFreed for customer-facing work