The problem
Engineers spent hours searching websites, databases, and internal documents to find technical and project information.
The solution
An AI knowledge agent uses RAG, semantic search, LLMs, source citations, and expert escalation workflows to answer engineering questions quickly and reliably. Instead of relying on a generic chatbot, the agent searches approved websites, databases, and internal documents, generates a sourced answer, and routes uncertain cases to experts for validation.
Key results
- Hours → immediateTime to access answers
- Direct citations to source documents
- Escalation path for expert review
- Improved access to technical knowledge