The problem
Manual sales-call auditing was expensive and difficult to scale, limiting the ability to understand sales quality and customer churn patterns.
The solution
An AI agent uses speech-to-text, ML classification, sentiment analysis, LLM summarization, and workflow automation to audit sales calls, classify themes, and surface coaching and churn insights. The system reviews far more calls than a manual audit team could, turning conversations into structured quality, compliance, and sales-performance signals.
Key results
- Up to 25%Overall productivity boost from AI initiatives
- 90% lessAutomated sales-call audit cost
- $26 → $2Cost per audited call hour
- Better visibility into customer churn drivers